Refund & Cancellation Policy

1. Cancelling

You can cancel renewal of any plan at any time from your order page. Your panel stays live until the end of the period you have already paid for, and then it stops and is not charged again. Cancelling does not by itself refund the current period.

2. When we refund

• If we have not delivered your panel within 7 days of your payment, you can ask for a full refund of that payment.
• If you were charged twice for the same thing, or charged after you cancelled, we will refund the extra charge.
• Once your panel is live, the period you paid for is not refundable, but you can cancel the next renewal.
• Upgrades are charged only for the days left in your period. Downgrades take effect at your next renewal and do not create a refund.

3. How refunds are paid

Approved refunds are added to your wallet balance, which you can use for any plan or renewal. If you would rather have the money returned to your original payment method, tell us when you ask and we will do our best to arrange it.

4. Wallet balance

Money you add to your wallet is for use on our plans. Unused wallet balance can be refunded on request, less any payment-gateway charges we cannot recover.

5. How to ask

Open a support ticket from your account (choose "Cancellation / refund") or email hello@yourdomain.com, and include your request number. We aim to reply within 2 working days.